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Terms and Conditions That Apply to Your Account

These terms set out how your ankasa168 account works — from opening it and funding it via DANA, OVO, or GoPay, to how we handle disputes and what you agree to when you use the platform.

Account Eligibility RulesDANA, OVO, GoPay Payment TermsWithdrawal ConditionsAccount Suspension PolicyJurisdiction Dependency
ankasa168 Terms and Conditions That Apply to Your Account
HOW WE UPHOLD THIS

Account Security and Policy Handling

These terms are backed by concrete account practices, not just text on a page. Here is how we apply them day to day across your account, your wallet, and your data.

Data Handling

We collect only the data needed to operate your account and verify wallet transactions. Your DANA, OVO, or GoPay account details are not stored beyond what the payment confirmation requires.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account before any funds move.

Data Retention

We retain transaction records for the period required under applicable law. You can request a summary of your account history through the in-account help form at any time.

Requesting Changes

To update registered details — including your linked e-wallet or contact number — submit a verified request via live chat or email. Changes take effect after identity confirmation is complete.

REACH OUR TEAM

How to Contact Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account — whether it's a transaction dispute, a withdrawal hold, or a question about eligibility — our support team is the right starting point. Reach us through live chat, email, or the in-account help form. Players in Yogyakarta and Batam use these same channels for wallet-related questions.

Live Chat Start a conversation directly from your account dashboard. Live chat connects you to a support agent for account and payment questions, including DANA and OVO transaction disputes.
Email Support Send a detailed query to our support email address listed in your account settings. Useful for formal term-related requests, account closure, or withdrawal holds that need a written record.
In-Account Help Form Submit a help request from inside the platform. The form routes your query to the relevant team — billing, account access, or GoPay payment verification — depending on your selection.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — covering eligibility, wallet rules, account closure, and what happens if terms change.

Yes. These terms apply to all accounts regardless of payment method. When you deposit via GoPay, OVO, or DANA, the transaction falls under both these terms and the payment conditions shown at checkout.

If your location becomes ineligible under local law, we may restrict or close access without prior notice. Any confirmed wallet balance at that point is handled through our standard withdrawal process.

No. Accounts are strictly personal. Sharing credentials or allowing another person to transact on your account is a breach of these terms and may result in immediate suspension.

We notify you via the contact details registered on your account. Continued use after an update counts as acceptance. If you disagree, contact support to request account closure before using the service further.

Submit a request through the in-account help form. We'll provide a summary of your confirmed deposits and withdrawals, including DANA and OVO records, for the retention period that applies under local law.

Withdrawal holds are covered under the identity verification clause. We verify your nominated e-wallet matches your registered account before releasing funds. Contact live chat to check the status of a pending withdrawal.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.